Information You Need as a Resident at a BBA Management Managed Property in Greater Boston

Our staff monitors the phone Monday through Friday 9:00 am – 4:30 pm. If we are on a call or at a property, our professional answering service, available 24 hours a day, 7 days a week, 365 days a year, will answer your call and notify us immediately by email. We will return calls quickly between the hours of 9:00 am and 4:30 pm.

After-hours messages are returned the next business day

Emergency maintenance is done the same day the request is received

Non-emergency maintenance requests received after 4 pm are responded to the next business day and completed as soon as possible.

Please follow up after a maintenance request to let us know it was completed.

Please email maintenance requests to: info@bbamanagement.com

Emergency Contact Information

Call 617-734-6900 tell the representative you have an emergency and your message will be returned immediately.

An emergency may consist of: No heat, fire, flood, smoke and/or carbon monoxide detectors not working, toilet not working & other issues of a serious matter. All other concerns can be resolved the next business day.

Lock Outs

Monday through Friday 9 am to 4:30 pm residents may call 617-734-6900, and we can meet you at the property to let you in. If you don’t have transportation and if we are able, we will drive to your apartment, check your identification and let you in.

After Business Hours Lock Outs

Page 781-673-5451 OR call 617-254-3742

PAY the Locksmith directly. Residents are responsible for paying the locksmith